What is Sanapure CBD's return policy?
Sanapure CBD accepts returns on unused products within 15 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.
- Returns due to personal preference will incur a 15% restocking fee.
- Returns in exchange for Sanapure CBD store credit will never incur a restocking fee.
- Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a Sanapure CBD provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
What happens if my package is returned to sender?
In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via live chat, phone, or email.
How do I file a return?
If you are unsatisfied for any reason, you may file a return within 7 days of delivery (damaged item claims must be made within 72 hours) by clicking the link below. You may also contact support by live-chat, phone, or email at 1-844-326-5786 and email@example.com.
Do you offer exchanges?
If you received the wrong item, contact our support team to get it corrected as quickly as possible via live-chat, phone, or email at 1-844-326-5786 and firstname.lastname@example.org.
If you would like an exchange due to preference, we will issue an RMA number to send back the original item. You will be refunded store credit, which you may use to order a different item.
Can I return a used item?
We do not accept returns on used items. There are no exceptions to this rule.
Do you charge a restocking fee?
Items returned due to customer preference and not Sanapure CBD error (wrong, broken, defective items, etc.) will be charged a 15% restocking fee. In addition, shipping and rush processing charges are non refundable.
How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 days for your bank to clear the funds.