Help Center & FAQs

Shipping FAQ

How much does shipping cost?

We offer FREE shipping for every USA order. Expect to receive your shipment within 3-5 days if you select Free Shipping at checkout. International shipping is free for orders over $300.

Faster shipping options (and international postage) are available for purchase at checkout.

How do i track my order?

Go to My Account > Order Status. If the status says "Awaiting Fulfillment", it means the order is being processed and will ship any minute. Once the package has left our warehouse, the order status will say "Shipped", and there will be a link to track your order.

When will my order ship?

Orders ship out within 24 hours, Monday thru Friday. Orders placed before 2pm, Monday thru Friday, will be shipped same day!

Can I edit my order or my shipping address?

Give us a call at 844-326-5786 as soon as possible. Once your order has been packed, it cannot be modified.

Where does sanapure ship from?

All orders ship from our NJ or CA warehouses.

Which shipping methods are available?

Free shipping orders are sent via First Class or Priority USPS mail. Expedited and overnight shipping is available at checkout via USPS or Fedex.

What will My CBD ORDER look like?

Your order will be shipped in an unmarked brown or white box with identifying markings. We care about the privacy and discretion of our customers.


Payments FAQ

HOW DOES AUTOSHIP WORK?

Save time and money and get your CBD delivered automatically, however often you'd like! Forget about restocking your CBD oils, CBD gummies, or even CBD pet treats by enrolling in autoship when you make a qualified purchase.

How do I subscribe?

All you need to do is select the "Autoship & Save" option on any product page. Simply select your preferred delivery interval and checkout - your CBD will now be delivered automatically! Every 2 weeks, month, or 2 months, an order will be created and shipped to the address on file!

Cancel your subscription at any time by going to My Account > My Subscriptions.

Thanks for Shopping with Sanapure CBD! If you have any questions, our support team is standing by to help!

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept:

  • Visa

  • Mastercard

  • Bitcoin

  • Wire Transfer

  • Check

DO YOU ACCEPT PAYPAL?

No, Paypal doesn't like CBD :(

What is Bitcoin?

Bitcoin is a Peer to Peer, descentralized crypto currency. Read more here.

DO I have to pay sales tax?

You only pay sales tax if your item is being shipped to New Jersey.

Do you offer discreet billing?

As of now, your billing statement will show a charge from Dank Depot LLC. This will change in the future.

I need a copy of my receipt/invoice.

Go to “My Account.” Click “Order Status.” Each of your order invoices can be found here.

When will my refund credit appear on my account?

You should see a refund post to your account 1-4 business days after the refund is issued. This may depend on your banks policies.

When will my credit card be charged?

Your card will be charged when you place your order.

How will my purchase show on my billing statement?

As of now, your billing statement will show a charge from Dank Depot LLC. This will change in the future.

How do I use a coupon?

Either on your shopping cart or on the checkout page, enter your coupon code into the “Enter Coupon Code Here” field.

Can I make an order over the phone?

Of course! Simply call us at (844) 326-5786. Our sales team will be glad to process a phone order for you.

I cannot complete my transaction because of an “AVS Mismatch” or “Gateway error”. What does this mean?

Sanapure CBD provides our clients with a very strict and secure checkout system to ensure each purchase is authentic and non-fraudulent. If you did not receive an order invoice number, then your attempted transaction was rejected. The "AVS Mismatch" or "Gateway Error" is a direct result of incorrect or mismatched billing information being used to complete the purchase.

What can I do to correct and resolve the “AVS mismatch” or “Gateway error”?

The billing information you entered for your order has to absolutely match the information your credit or debit card company has on file for you. Street address, phone number and email address have to be perfectly matched for the transaction to go through successfully. Use only standard abbreviations such as “St, Ter, Ct, Blvd or Ave.” Any variations in billing information from what your card issuer has on record for your account will be rejected as a failed transaction. Each failed transaction attempt will result in a temporary pending charge to the listed account used. The account will never be charged the pending amount and all pending charges will take up to 24 hours to be released from the account. We highly recommend contacting your Bank or Credit Card Company to confirm all information is accurate before placing your order. If you are required to update your information with your card company, it will take 24 hours for the new billing information to be confirmed in the national database.


My Account FAQ

How do I create an account?

Click “Create an Account” at the top right corner of the page.

How do I edit my account information?

Click “My Account.” Here you can edit your physical address, email address, password, wish lists, and more.

What if I forgot my password?

Click “Forgot Password” on the login page. Our system will email you a link to reset your password.

What if I choose to cancel my order?

Contact us by phone 844-326-5786 with your order number ASAP.

What is your privacy policy?

We do not share your information with anyone, ever. Read our Privacy Policy here.

I need a copy of my receipt/invoice.

Go to “My Account.” Click “Order Status.” Each of your order invoices can be found here.


Returns/Exchanges FAQ

How do I return my product?

You may return UNUSED products within 7 days or your purchase if they do not meet your requirements. First, contact us for an RMA number. Returns will not be accepted without an RMA number. Next, carefully package your items the same way they arrived. Be sure any glass items are completely surrounded and cocooned with bubble wrap and packing peanuts. In the event a return comes back to us broken, no refund will be issued until a USPS claim is filed and paid out.

Does Sanapure CBD accept USED PRODUCTS to be returned or exchanged?

No. We absolutely 100% WILL NOT accept used product returns. If it looks like it was used, it will be thrown out immediately and no refund will be issued. There are no exceptions to this policy.

I received the wrong product.

If you received the wrong product(s), give us a call within 48 hours of receiving your package. DO NOT USE THE ITEMS. If you use the items, we cannot replace them. Once you contact us, our team will decide whether to issue a return shipping label and have you send the item back, or let you keep it and send you the correct item.

What is your return policy?

We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items. If you are unhappy with your item, let us know and we'll issue a refund. All preference based returns are subject to a 15% restocking fee OR the option to receive store credit for the full amount of your order. Just contact us, get an RMA# and send it back. After 7 days, returns are subject to a 25% restocking fee. Customers are responsible for shipping fees on return items if the return is due to preference. If there was a mistake in the order or an item came broken, we will cover the cost of the return shipping.

How do I contact you?

We try to make it super easy to get a hold of us. If it’s a question about your order, you can fill out our contact us form or call us at (844) 326-5786.

Can I change my order after I’ve made my purchase?

Yes, but only before it is packed. If you need to make a change to your order, contact us immediately by phone or email. Once your order is packed it cannot be changed.

What if I do not like my item(s) and want to return the items for an exchange?

No problem. Contact us by phone or email to set up an exchange. We will issue an RMA number and have you send the item(s) back. If the item you’d like instead is of a greater value, just pay the difference. If it’s of a lesser value, we’ll pay you the difference!

How long does it take for a refund to be returned to my account?

Refunds should appear in your account in 1-3 business days. This mostly depends on your banks policy.


Product FAQ

When do you restock your products?

As soon as we are running low on a product, an order is placed with the manufacturer to restock our inventory. As soon as the order arrives, it goes through quality control and the stock is updated on our site.